Shipping policy

At REPTILE, every order is carefully prepared and packaged to ensure it reaches you in the best possible condition.

Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Orders placed on public holidays will be processed on the next business day.

Delivery Time

We currently offer island wide delivery across Sri Lanka.

Estimated delivery times:

• Western Province: 1–3 business days
• Other Provinces: 3–4 business days

Please note that delivery times may vary depending on your location, weather conditions, public holidays, or courier delays.

Shipping Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation message containing your tracking details (where applicable).

Delivery Address

Customers are responsible for providing accurate shipping information at checkout.

REPTILE is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

Order Delays

While we strive to meet all delivery estimates, unforeseen circumstances may occasionally cause delays. We appreciate your patience and understanding in such situations.

Lost or Damaged Parcels

If your order arrives damaged or if you experience any delivery issues, please contact us within 48 hours of receiving your parcel.

Our team will work with you to resolve the issue as quickly as possible.

Contact Us

For any shipping-related questions, please contact us through our official social media channels or customer support email.

Thank you for choosing REPTILE.