Refund policy

At REPTILE, we are committed to delivering premium-quality products and ensuring customer satisfaction. If you encounter an issue with your order, please review our policy below.

Return & Exchange Period

Items may be returned or exchanged within 7 days of receiving your order.

To be eligible for a return or exchange, products must:

• Be unworn, unwashed, and unused
• Be in their original condition
• Have all original tags, cards, and packaging attached
• Show no signs of damage, stains, odors, or alterations

Items that do not meet these conditions will not be accepted.

Change of Mind

We do not accept returns, refunds, or exchanges due to:

• Change of mind
• Personal preference after purchase

We encourage customers to carefully review product descriptions and size guides before placing an order.

Size Exchanges

If you have ordered the wrong size, you may request a size exchange within 7 days of receiving your order.

Customers are responsible for all courier and shipping charges associated with size exchanges.

The returned item must meet all eligibility requirements outlined in this policy before an exchange can be approved.

Incorrect or Faulty Items

If you receive:

• The wrong item
• The wrong size sent by REPTILE
• A defective or damaged product

Please contact us within 7 days of receiving your order.

In such cases, REPTILE will cover all courier and replacement costs required to resolve the issue.

Customer-Initiated Exchanges

If an exchange request is approved for reasons other than an error on our part, the customer will be responsible for all courier and shipping charges associated with the exchange.

Refunds

At REPTILE, our goal is to resolve any issue in the most efficient way possible while ensuring customer satisfaction.

Where applicable, we may first offer one of the following solutions:

• A replacement product
• A size exchange (subject to stock availability)
• Store credit in the form of a REPTILE Digital Gift Card

Store credit may be offered as a convenient solution, allowing customers to use the value of their purchase on any future order.

If a suitable replacement, exchange, or store credit solution cannot reasonably resolve the issue, a refund may be approved at the discretion of REPTILE.

Approved refunds will be processed using the original payment method whenever possible.

Refund requests will only be considered for eligible orders that meet the conditions outlined in this policy.

How to Request a Return or Exchange

To request a return or exchange, please contact our support team within 7 days of receiving your order and provide:

• Your order number
• A description of the issue
• Clear photographs of the item (if applicable)

Our team will review your request and provide further instructions.

Contact Us

For any questions regarding returns, exchanges, or refunds, please contact us through our official customer support channels.

REPTILE reserves the right to refuse any return or exchange that does not meet the conditions outlined in this policy.